Help
Frequently asked questions
01Buying & downloads
How do I get my product after buying?
Checkout is handled securely by Whop. As soon as your payment is confirmed you get instant access to your files, and you'll also receive an email with your access link.
Which payment methods and currencies can I use?
Whop accepts the main cards and payment methods, and you can pay in your local currency.
Is VAT included?
VAT is calculated at checkout according to your country.
I can't find my download.
Check your spam or promotions folder first. If it's not there, write to us at garocstudio@outlook.com with the email you used to buy and we'll help you.
Can I buy a product as a gift?
Yes. Buy it with your email and forward the files to the person you're gifting it to.
Can I also buy on Etsy?
Yes. You'll also find our products in our Etsy shop.
02Using the products
Do I need Microsoft Excel?
No. Our spreadsheets work in both Excel and Google Sheets (free with a Google account). Every file includes a Start sheet with instructions.
How do I use a spreadsheet in Google Sheets?
Upload the .xlsx to Google Drive and open it with Google Sheets.
Does it work on Mac, iPad or phone?
Yes, through Excel or Google Sheets. For the best experience we recommend filling in spreadsheets on a computer; printables work great on tablets.
Can I print the printables?
Yes. Print them at home in A4 or US Letter, or fill them in on a tablet with any PDF annotation app.
What's the difference between the EN and ES editions?
It's the same product in a different language. Check the edition label (EN / ES) before buying.
Can I edit the templates?
Yes, you can adapt them to your needs for personal use.
03Courses
What's the difference between a guide and a course?
A guide gives you the whole topic in one PDF you read at your own pace. A course takes the same topic step by step, in lessons with exercises and support materials, so you put it into practice as you go.
How do I access a course after buying?
Right after checkout, in your Whop account: open the course from your library and start whenever you want. You'll also receive an email with your access link.
Can I buy the course if I already have the guide?
Yes. The course works on its own and goes deeper into the same topic, so it's useful whether or not you already have the guide.
04Refunds & licence
Can I get a refund?
Because our products are digital and delivered instantly, we don't offer refunds once the files have been downloaded. But if something doesn't work as expected, write to us at garocstudio@outlook.com and we'll fix it or replace it. Purchases are processed by Whop, our Merchant of Record, and are also subject to Whop's terms.
Can I share or resell the files?
Our products are for personal use only. Please don't share, resell or redistribute them.
05Creators
I'm a creator. How does a collaboration work?
You bring your audience (and your idea, if you have one); we research, design and build the product with you. Tell us about your community on the Create with Garoc page.
Still have questions? Write to us at garocstudio@outlook.com. We usually reply within 48 hours.
